Return and Refund Policy

Effective Date: November 2025

Thank you for shopping with Everyday Customs Co. Because many of our products are custom, made to order, or personalized, please review this policy carefully before placing your order.

Custom and Made-to-Order Items

All sales on custom, personalized, made-to-order, and special order items are final once production has started.

We do not accept returns, exchanges, or cancellations on custom items once production has begun. This includes, but is not limited to:

• Custom apparel, shirts, hoodies, sweatshirts, and printed items
• Personalized items, name items, and custom text orders
• 3D printed items made to order
• Bulk orders, team orders, business apparel, and special order projects
• Sale items and gift cards

Customers are responsible for reviewing all names, spelling, sizes, colors, design details, quantities, shipping addresses, and order information before submitting an order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, we will make it right.

Please contact us within 48 hours of delivery at Adam@EverydayCustomsCo.com and include:

• Your order number
• Clear photos of the item and the issue
• Photos of the packaging
• A photo of the shipping label

Once reviewed and confirmed, we may offer one of the following depending on the situation:

• A replacement sent at no additional cost
• A corrected item
• A store credit
• A refund, if a replacement is not possible or appropriate

Please inspect your order as soon as it arrives. Claims submitted after 48 hours may not be eligible for replacement or refund.

Non-Custom Return Eligibility

For eligible non-custom, non-personalized items, we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unworn or unused
• With tags, if applicable
• In its original packaging
• Accompanied by a receipt or proof of purchase

To start a return, contact us at Adam@EverydayCustomsCo.com.

If your return is accepted, we will provide return instructions. Items sent back without first requesting a return will not be accepted.

Returns should be sent to:

Everyday Customs Co, LLC
2525 Lakeward Dr Suite 209
Jackson, MS 39216

Return Shipping

If a return is approved due to our error, such as an incorrect or defective item, we will provide instructions for return shipping or replacement.

For eligible non-custom returns that are not due to our error, the customer may be responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to an error made by Everyday Customs Co.

Sizing, Color, and Fit

Please review size charts, product descriptions, and order details carefully before purchasing.

We do not offer refunds, returns, or exchanges for:

• Incorrect size selection
• Fit preference
• Change of mind
• Color differences caused by screen or device settings
• Minor placement differences on handmade or made-to-order items
• Slight variations in garment color, texture, or print finish

Because many apparel items are produced using supplier blanks, slight variations may occur between brands, colors, dye lots, and materials.

3D Printed Items

3D printed items may have minor layer lines, surface variations, or small cosmetic differences due to the nature of the printing process. These are normal and do not typically qualify as defects.

Made-to-order 3D printed items are not eligible for return or cancellation once production has started unless the item arrives damaged, defective, or incorrect.

Order Changes and Cancellations

If you need to make a change to your order, please contact us immediately at Adam@EverydayCustomsCo.com.

We will do our best to help if your order has not entered production yet. However, changes and cancellations are not guaranteed once processing or production has started.

This includes changes to:

• Shipping address
• Size
• Color
• Design details
• Custom text
• Quantity
• Product type

Exchanges

Because many of our products are custom or made to order, we do not offer exchanges on custom items.

For eligible non-custom items, the fastest way to receive a different item is to return the original item, if approved, and place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, customers may have the right to cancel or return an eligible order within 14 days, for any reason and without justification.

As stated above, the item must be in the same condition received, unworn or unused, with tags if applicable, in its original packaging, and accompanied by proof of purchase.

Custom, personalized, or made-to-order items may be excluded from this right where allowed by applicable law.

Refunds

We will notify you once we have received and inspected your approved return or reviewed your claim.

If a refund is approved, it will be issued back to the original payment method. Refunds are typically processed within 10 business days, but your bank or credit card company may take additional time to post the credit.

If more than 15 business days have passed since your refund was approved, please contact us at Adam@EverydayCustomsCo.com.

Contact

For return, refund, or order issue questions, please contact:

Everyday Customs Co, LLC
Email: Adam@EverydayCustomsCo.com
Address: 2525 Lakeward Dr Suite 209, Jackson, MS 39216